Shipping policy

Thank you for choosing Nobo Sport. We are committed to delivering high-quality football shirts to customers in Europe and the Americas in a prompt and reliable manner. Please read our Shipping Policy carefully to understand how we handle orders, shipping, and deliveries.

1. Order Processing

  • Order Confirmation: Once your order is placed, you will receive an order confirmation email. Please review the details to ensure your shipping address and product selections are correct.
  • Processing Time: We typically process and dispatch orders within 1–3 business days. Processing time may be subject to slight delays during peak seasons or promotional periods.

2. Shipping Destinations

  • We currently ship orders to Europe and the Americas.
  • Our products are stored in our Vietnamese warehouse, and we coordinate shipping through trusted courier services that can efficiently deliver to your location.

3. Shipping Methods & Costs

  • We offer standard international shipping for all orders.
  • Shipping costs are calculated at checkout based on the destination, weight, and dimensions of the package.
  • Any applicable customs duties, taxes, or import fees may be charged once the shipment arrives in your country. These fees are not included in the product price or shipping cost. Please check your local regulations for more information.

4. Delivery Time

  • Estimated Delivery: Orders typically arrive within 14 business days from the date of dispatch.
  • Possible Delays: Delivery times may vary due to factors outside of our control, such as customs clearance, carrier-related delays, or peak holiday seasons. We appreciate your patience and understanding in these instances.

5. Shipment Tracking

  • Tracking Details: Once your order is shipped, you will receive a shipment confirmation email containing a tracking number and a link to the courier’s website.
  • Real-Time Updates: Please use the provided link to track your order in real-time. If you have any questions about your order’s status, feel free to contact our customer support team.

6. Unsuccessful Delivery Attempts

  • If the courier is unable to deliver your package (e.g., due to an incorrect address, absence, or refusal to accept the delivery), the parcel may be returned to us.
  • In such cases, our customer support team will reach out to confirm your address and discuss the next steps. Reshipment may incur additional shipping fees.

7. Damaged or Lost Packages

  • Damaged Packages: If your package arrives damaged, please take photographs and contact our customer support team within 48 hours. We will work with you to find a suitable solution.
  • Lost Packages: In the unlikely event your package is lost in transit, we will collaborate with the courier service to locate and expedite its delivery. If deemed lost, we will provide a replacement or issue a full refund as appropriate.

8. Contact Us

If you have any further questions or concerns about your order or this Shipping Policy, please reach out to our customer support at:

We value your trust in Nobo Sport and strive to ensure a smooth and satisfying delivery experience. Thank you for shopping with us, and we look forward to providing you with top-quality football shirts!